Introduction

At Troubled Couples, we respect your privacy and protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details provided during booking or registration.
• Health Information: Details shared during therapy or counseling sessions, if necessary for providing services.
• Payment Information: Information related to payment processing, such as credit card details or billing addresses.
• Usage Information: Data about how you use our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Process bookings and payments.
• Communicate with you about appointments, updates, and offers.
• Customise your experience on our website.
• Ensure compliance with legal and regulatory requirements.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data:

• With service providers who help in delivering our services.
• When required by law or to protect our legal rights.
• With your consent, if necessary for additional services or referrals.

Data Security

We take your privacy seriously and use industry-standard measures to protect your data from unauthorised access, loss, or misuse. These measures include encryption, secure servers, and regular monitoring of our systems.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device to remember your preferences or track website usage.

• Types of Cookies We Use:
• • Necessary cookies for website functionality.
  • Analytics cookies to improve our services.
• You can disable cookies in your browser settings, but this may affect some website features.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Ask us to delete your data, subject to legal or contractual obligations.
• Opt out of receiving marketing communications.

Retention of Information

We keep your personal information only as long as needed to provide our services or as required by law. Once it is no longer necessary, we securely delete or anonymise your data.

Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their policies before sharing information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Please review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us right away.