Introduction

Welcome to Troubled Couples! By accessing our website or using our services, you agree to follow these Terms and Conditions. These terms are designed to ensure that everyone benefits from a clear understanding of our services, responsibilities, and expectations. If you do not agree with these terms, please do not use our website or services.

Our Services

Troubled Couples offers professional services in the following areas:

• Counseling: Helping clients navigate relationship challenges, including sibling conflicts, broken families, parental gaps, and couple conflicts.
• Physiotherapy: Providing physical therapy sessions based on individual needs, whether for recovery, pain management, or overall health.
• Home Therapy Sessions: Delivering therapy at home for elderly clients or individuals unable to visit our facilities.

Our services are intended to support and improve personal and family relationships and well-being.

Client Responsibilities

To ensure a positive experience, clients must:

• Provide accurate and honest information during consultations and therapy sessions.
• Follow the advice and guidance offered by our team to the best of their ability.
• Maintain a respectful and professional relationship with our staff and other clients.
• Use our website and services responsibly, avoiding any illegal or harmful activities.

Booking and Payment Policies

• Booking: All sessions must be scheduled in advance through our website or by contacting us directly.
• Payment: Payments must be made before the session begins. We accept various payment methods, as outlined on our website.
• Cancellations:
  • Cancellations made 24 hours or more before the scheduled session will be fully refunded or rescheduled.
  • Cancellations made less than 24 hours before the session may not be eligible for a refund.
• Pricing: Prices for our services are subject to change. Any changes will be communicated in advance.

Privacy and Confidentiality

Your privacy is very important to us. We collect and store personal information in line with our Privacy Policy. All conversations and therapy sessions are confidential unless required by law to disclose information (e.g., in cases involving harm to yourself or others).

Limitations of Services

While we aim to provide high-quality services, we cannot guarantee specific results. The success of therapy or counseling depends on several factors, including the client’s effort, participation, and circumstances.

Use of Website

By using our website, you agree to:

• Avoid any activities that may harm the website, its content, or other users.
• Refrain from copying, distributing, or misusing the content on the website without our permission.

We reserve the right to restrict access to the website if we suspect misuse or a breach of these terms.

Liability

Troubled Couples is not liable for::

• Any direct, indirect, or incidental damage caused by the use of our services or website.
• Results or outcomes that do not meet your expectations.

We provide services to support and guide you but cannot be held responsible for decisions or actions taken by you following our sessions.

Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our services means you accept these updates.

Contact Us

If you have any questions, concerns, or feedback about these terms or our services, please reach out to us.